Effective Date: 28th November 2024
At Andbella Food & Bakery, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of personal information we collect and how we use, protect, and share that information.
1. Information We Collect
We collect personal information when you visit our website, place an order, or contact us for customer service. This may include:
- Personal Details: Name, email address, phone number, delivery address, billing information.
- Order Details: Order history, payment details, and food preferences.
- Usage Data: Information such as IP address, browser type, and browsing activity to improve our website’s performance and customer experience.
2. How We Use Your Information
We use the information collected for the following purposes:
- Order Fulfillment: To process your orders, arrange delivery, and ensure timely service.
- Customer Support: To respond to any issues or questions about your order, including concerns about the quality of food.
- Marketing Communications: With your consent, we may send promotional offers, newsletters, and updates about our services. You can opt-out at any time by clicking “unsubscribe” in our emails.
- Legal Compliance: We may use your data to comply with legal obligations, such as fraud prevention or responding to legal requests.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience on our website, such as remembering your preferences or tracking website usage for analytics. You can manage your cookie preferences through your browser settings.
4. Refund Policy
While we generally do not offer refunds on orders, we understand that food quality is essential. If you receive food that is damaged, spoiled, or otherwise unsatisfactory, please contact us immediately, and we will review your case for a possible refund or replacement.
5. Data Security
We take the protection of your personal information seriously. We use industry-standard encryption and security measures to safeguard your data during transactions. However, please note that no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
6. Sharing of Information
We may share your personal information with third-party service providers who assist us with order processing, delivery, payment gateways, and website hosting. These third parties are obligated to protect your data and use it solely for the purpose of providing their services to us.
7. Third-Party Links
Our website may contain links to external websites or services. Please be aware that these sites have their own privacy policies, and we are not responsible for their content or practices.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have unintentionally collected data from a child, please contact us, and we will take immediate steps to remove it.
9. Your Rights and Choices
You have the right to access, update, or delete your personal data. To request access or make changes, please contact us at [contact information]. You can also unsubscribe from marketing communications at any time.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our website signifies your acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns regarding our privacy practices, please contact us at:
- Email: support@andbellafood.com
- Phone: +6018 382 2971
- Address: Block B, Residensi MH Platinum 2, No. 12, Jalan Usahawan 6, Setapak Jaya 2, 53200 KL
Thank you for choosing Andbella Food & Bakery!